Cancelling Your Booking
You can cancel an eligible booking directly from your account. Please review the cancellation policy before cancelling, as your refund entitlement depends on how far in advance you cancel.
Cancellation Policy
- Free cancellation: If you cancel more than the required number of days before check-in, you are entitled to a full refund.
- Partial refund: Cancellations within the partial refund window receive a 50% refund of the accommodation cost.
- No refund: Cancellations made within the no-refund window are not eligible for a refund.
The specific day thresholds for each tier are shown on your booking confirmation.
How to cancel
- Go to My Bookings and open the booking you wish to cancel.
- Click the Cancel Booking button.
- Review the refund amount you will receive based on the current policy.
- Confirm the cancellation. You will receive a cancellation confirmation email.
If you cancel within the eligible refund window, the refund will be processed to your original payment method within 10 business days.
If you need to cancel a booking that falls outside the self-service cancellation window due to extenuating circumstances, please contact us directly via the messaging system.