Privacy Policy

Last updated: 24/07/2026

1. About This Policy

Karelda ("we", "our", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect personal information you provide when:

  • Creating an account (name, email, phone number)
  • Making a booking (check-in/check-out dates, guest count, special requests)
  • Submitting an enquiry
  • Communicating with us via our messaging system

We also collect technical information such as IP addresses, browser type, and usage data to improve our services and maintain security.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your bookings
  • Communicate with you about your stay
  • Send booking confirmations and pre-arrival information
  • Improve our services and website
  • Comply with legal and regulatory obligations
4. Payment Information

We do not store credit card or payment details on our servers. All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. Your payment information never touches our systems.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to:

  • Process your booking (e.g., Stripe for payments)
  • Send transactional emails (via Postmark)
  • Comply with legal requirements
6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account (subject to legal retention requirements)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at [email protected].

8. Account Deletion

You may delete your account at any time from your page. Upon deletion, your personal information (name, email, phone) will be anonymised. Booking records are retained for financial and legal compliance purposes.

9. Cookies

We use essential cookies to maintain your session and provide our services. We do not use advertising or tracking cookies.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Karelda
218 Penguins Head Rd, Culburra Beach NSW 2540
[email protected]